Shipping policy


Shipping Policy



Last updated: [Insert Date]


Thank you for choosing KINERA.


We are committed to delivering your order safely and efficiently.


For any shipping-related questions, contact us at:

support@kineralabs.com





Order Processing



  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed the next business day.
  • During high-demand periods, processing times may extend slightly.



Once your order has shipped, you will receive a confirmation email with tracking information.





Shipping Times



Estimated delivery times after dispatch:


  • United Kingdom: 3–7 business days
  • European Union: 4–10 business days
  • United States: 5–12 business days
  • Australia & International: 7–15 business days



Please note:


  • Delivery times are estimates, not guarantees.
  • Delays may occur due to customs, carrier issues, weather, or peak seasons.
  • KINERA is not responsible for carrier delays once the package has been dispatched.






Shipping Costs



Shipping costs are calculated at checkout unless otherwise stated.


Any promotional free shipping offers will be clearly displayed during checkout.





Customs, Duties & Taxes



For international orders:


  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
  • KINERA does not control or predict these charges.






Incorrect Address



Please ensure your shipping address is correct before completing checkout.


If an incorrect address is provided:


  • We are not responsible for packages delivered to the wrong address.
  • If the package is returned to us, reshipping fees may apply.



Address changes cannot be guaranteed once an order has been processed.





Lost or Delayed Packages



If your package appears delayed:


  • Please allow up to 5 additional business days beyond the estimated delivery window.
  • Contact the carrier directly using your tracking number.



If your package is confirmed lost by the carrier, please contact us at support@kineralabs.com and we will assist you.





Marked as Delivered but Not Received



If tracking shows “Delivered” but you did not receive the package:


  1. Check with household members or neighbors.
  2. Check your mailbox and surrounding area.
  3. Contact your local carrier.



If the issue persists, contact us within 5 days of the delivery confirmation.


KINERA is not responsible for stolen packages after confirmed delivery, but we will assist where possible.





Order Cancellations



Orders may be cancelled within 12 hours of purchase.

After this window, we cannot guarantee cancellation.





Policy Updates



KINERA reserves the right to update this Shipping Policy at any time to reflect operational or legal changes.